MRS. E'S STORY
When Lost Mail Becomes Lost Coverage
For some, administrative errors like misdirected mail cause little more than a headache or temporary uncertainty. For others, including many people who are dually eligible for Medicare and Medicaid, they can create serious health consequences.
Mrs. E, a 66-year-old who is dually eligible, never received a recertification packet for Medicaid, creating a domino effect of disenrollment from Medicaid, her Medicare Savings Program, and her dual-eligible special needs plan through Medicare Advantage.
Every person who is dually eligible deserves help to stay enrolled in the coverage and programs that are vital to their health and well-being.
