Having both Medicare and Medicaid coverage should make life easier for Kayla, who lives with autism, diabetes, ADHD, obsessive-compulsive disorder, and post-traumatic stress disorder.

Instead, the 25-year-old Georgia resident spends dozens of hours on the phone or online searching for help with coverage issues every month, causing stress that worsens her health. Often, she gets conflicting information or caught up in bureaucratic knots.

People who are dually eligible should have easy access to their full Medicare and Medicaid benefits and a simple, navigable system of care that doesn’t require them to know what services are covered through which.

Resources

• Principles for Policy Change
• What Integration Looks Like in Practice